Cancelling a payment
- Log in to NAB Portal Pay, opens in new window, enter your email address and password and select Log in.
- Choose a scheduled payment from the payments tile on the home landing page. To view all scheduled payments, navigate to the payments page by selecting Payments from the grey navigation bar.
- Choose a scheduled payment.
- Select Cancel.
- Confirm that you want to cancel the recurring payment by selecting Confirm.
- Do not navigate away from the page until the payment summary screen has appeared. Doing so may disrupt the payment cancellation.
We’ll send you an email to let you know that your payment has been cancelled. You cannot cancel a scheduled payment once it has been made.
Related guides
See some of our other guides to help you get the most out of NAB Portal Pay.
View and amend scheduled payments
Use our step-by-step instructions to learn how to view and change scheduled payments in NAB Portal Pay.
Login troubleshooting
Find out how to solve issues when it comes to logging into NAB Portal Pay.
View payment history
Use our step-by-step instructions to learn how to view your payment history in NAB Portal Pay.
Important information
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