Payer information

There’s some important details you need to provide to payers, including how to make their deposit payment through PayTo®, the eligibility criteria and NAB’s Privacy Policy.

Payers don't require pre-registration. They’ll be able to receive the PayTo agreement you’ve sent to them through the Receive a Deposit service on the NAB app or NAB Internet Banking. 

Eligibility criteria

  • Account has sufficient available funds for the deposit amount.

  • Account the deposit will be paid from is PayTo enabled – the payer should refer to their financial institution for confirmation and if any transaction limits apply.

  • For payment, the payer will need to provide either their account name, BSB and account number, or their PayID®. 

  • The payer will need access to their mobile device, tablet or a computer, as they need to authorise the payment on their financial institution banking app or web browser.

The payer’s financial institution may have specific steps they may need to go through to approve a PayTo agreement, such as receiving a SMS confirmation or going through two-factor authentication.

Multiple payers

If more than one person wants to organise their deposit payment, you can simply take each payer through the platform separately.

Payment processing

Both the sales agent and payer will receive an email confirmation for each payment that the payment is being processed.  

Your accounts department will be able to confirm and reconcile, as per usual processes, when the deposit money has been received in the Statutory Trust Account. 

Foreign currency deposits

Receive a Deposit can only process payments  in Australian Dollars from an eligible account held at a participating Australian financial institution. 

Deposits from a joint account

Payers can provide details of a personal account that is held in joint names to pay their deposit. The account will need to be PayTo enabled and held with a participating financial institution. 

Some financial institutions may not allow PayTo payments to be authorised from joint accounts where both account holders are required to authorise the payment. Payers should refer to their financial institution.

Error message during payment

If you see any error messages during the Receive a Deposit process, our troubleshooting guide will help you.

Eligible financial institutions

A sales agent will be able to collect a deposit using Receive a Deposit from an eligible account held with a participating financial institution registered for PayTo.

Deposits to multiple Statutory Trust Accounts

As a Sales Agent, you can only collect deposits into one Statutory Trust Account. If you no longer require access to your existing linked Statutory Trust Account, your NAB Connect Admin can update your access in NAB Connect.

Related guides

See some of our other guides to help you get the most out of NAB Portal Pay.

Get in touch

Call NAB Portal Pay Support

You can call us during the following hours:

  • Monday to Friday 9am to 5pm AEST
  • Saturday 10am to 3pm AEST

Email NAB Portal Pay

You can reach out to us via email and we will respond as soon as possible. 

Speak to your banker

Find out how NAB Portal Pay can help your real estate business.

Important information