Payer information
There’s some important details you need to provide to payers, including how to make their deposit payment through PayTo®, the eligibility criteria and NAB’s Privacy Policy.
Payers don't require pre-registration. They’ll be able to receive the PayTo agreement you’ve sent to them through the Receive a Deposit service on the NAB app or NAB Internet Banking.
Eligibility criteria
The payer’s financial institution may have specific steps they may need to go through to approve a PayTo agreement, such as receiving a SMS confirmation or going through two-factor authentication.
Multiple payers
If more than one person wants to organise their deposit payment, you can simply take each payer through the platform separately.
Payment processing
Both the sales agent and payer will receive an email confirmation for each payment that the payment is being processed.
Your accounts department will be able to confirm and reconcile, as per usual processes, when the deposit money has been received in the Statutory Trust Account.
Foreign currency deposits
Receive a Deposit can only process payments in Australian Dollars from an eligible account held at a participating Australian financial institution.
Deposits from a joint account
Payers can provide details of a personal account that is held in joint names to pay their deposit. The account will need to be PayTo enabled and held with a participating financial institution.
Some financial institutions may not allow PayTo payments to be authorised from joint accounts where both account holders are required to authorise the payment. Payers should refer to their financial institution.
Error message during payment
If you see any error messages during the Receive a Deposit process, our troubleshooting guide will help you.
Eligible financial institutions
A sales agent will be able to collect a deposit using Receive a Deposit from an eligible account held with a participating financial institution registered for PayTo.
Deposits to multiple Statutory Trust Accounts
As a Sales Agent, you can only collect deposits into one Statutory Trust Account. If you no longer require access to your existing linked Statutory Trust Account, your NAB Connect Admin can update your access in NAB Connect.
Related guides
See some of our other guides to help you get the most out of NAB Portal Pay.
Changing access to Receive a Deposit
Follow our steps for changing who can access Receive a Deposit in NAB Portal Pay.
Assigning access to Receive a Deposit
Follow our steps for assigning access to Receive a Deposit in NAB Portal Pay.
Using Receive a Deposit
Learn how sales agents can use NAB Portal Pay’s Receive a Deposit function.
Call NAB Portal Pay Support
You can call us during the following hours:
- Monday to Friday 9am to 5pm AEST
- Saturday 10am to 3pm AEST
Email NAB Portal Pay
You can reach out to us via email and we will respond as soon as possible.
Speak to your banker
Find out how NAB Portal Pay can help your real estate business.
Important information
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