What you need to do to open an account

Check your eligibility

To open an account you must be:

 

  • at least 14 years old

  • an Australian resident for tax purposes

Check you have ID

You’ll need to provide at least one form of ID from the following list. If you can, please try to provide two forms of ID:

 

  • an Australian driver’s licence that shows which state issued the licence

  • an Australian passport that hasn’t been expired for more than two years

  • a Medicare card with more than two months left before it expires

  • a birth certificate 

  • a State or Territory issued proof of identity card.

Open your bank account online

A NAB Classic Banking account gives you easy access to your money with a NAB Visa Debit card and no monthly account or overdrawn fees. It only takes five minutes to open your account online.

Apply now

Need help getting ID?

If you’re Aboriginal or Torres Strait Islander and you don't have the standard forms of ID listed above, we can accept other documents such as Indigenous Community Identity Cards or a Referee Statement.

Indigenous Community Identity Cards

If you have an Indigenous Community Identity card, you’ll need to get it ‘certified’. This means you need a person to write on a photocopy of the card that, “this is a true copy of the original document”. That person must sign their name under those words.

Only certain people can certify a document. Some of these people include:

  • doctors, nurses and pharmacists
  • lawyers
  • teachers
  • a Justice of the Peace.

Referee Statement

We can use a Referee Statement to check your identity when you don’t have another form of ID. People who can be a referee include:

  • a recognised Elder
  • a school principal or counsellor
  • a legal aid or community lawyer
  • a doctor or nurse
  • Centrelink staff or a religious elder.

How to get a Referee Statement

Call our Indigenous Customer Service line on 1800 966 100, Monday to Friday, 8:00am to 7:00pm (AEST/AEDT). We’ll:

  • talk you through the process
  • send you the form
  • help find a suitable referee who can complete the form for you.

Other ways we can help

Indigenous customer service

Indigenous customers can call our dedicated service line for better access and support. Contact us.

Customer Care Kit

A guide to trusted organisations that offer free financial counselling services and community support.

Extra care support services

When you need more than financial support.

Get in touch

Call the Indigenous Customer Service Line

If you need help with your banking, we can help.

Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)

1800 966 100

Visit a NAB branch

Visit your nearest NAB branch to speak to us in person.

Find a NAB branch

Feedback

Your feedback is valuable. Please share with us your compliments or complaints so we can improve your banking experience.

Provide feedback

Important information