Add or remove an additional cardholder

Things to know about additional cardholders

• You can add an additional cardholder to most NAB credit card accounts for no extra charge. The NAB StraightUp Card doesn’t allow an additional cardholder.
• The additional cardholder gets a card and PIN that gives them access to your credit card account, and any other accounts that you’ve linked to it.
• As the primary cardholder, you’re responsible for all use of the account, including transactions made by the additional cardholder.
• Before adding an additional cardholder, please be aware of the following:
  • You can only have one additional cardholder. If you already have an additional cardholder, you’ll need to arrange for them to be removed first.
  • An additional cardholder must be at least 16 years old.
  • It can take up to two weeks to add the additional cardholder to your account. 
  • As you're the primary cardholder, we'll send the new card to your address or nominated branch.
  • If the additional cardholder isn't already a NAB customer, they’ll need to call us on 13 22 65 or visit a NAB branch to verify their identity. Suitable ID includes their passport, birth certificate or Australian driver’s licence. A Medicare card can be used as a secondary form of ID. If the additional cardholder is under 18 years of age, a Medicare card can be used as a primary form of ID document.
  • You can also request for the additional cardholder to view, manage and transact from NAB Internet Banking and the NAB app. To do this, you can call us on 13 22 65, send us a message using NAB Messaging or visit a NAB branch. The additional cardholder will be able to view and manage the card through the NAB app and NAB Internet Banking by selecting the cards menu.

How to add an additional cardholder

Other ways to add an additional cardholder

Print and fill out the additional cardholder request form (PDF, 257KB), opens in new window. Return it to us:

• in person at any NAB branch
• by emailing it to credit.card.maintenance@nab.com.au
• by posting it to Consumer and Commercial Cards
  Reply paid 9992
  Melbourne VIC 8060
  Australia.

How to remove an additional cardholder

You can call us and we’ll get them removed immediately. 

Our NAB Messaging operators can also help you, follow these simple instructions:

1. Log into NAB Internet Banking.
2. Go to Cards.
3. Click on the Chat icon.

If possible, you’ll need to retrieve the cards from your additional cardholder and destroy them by cutting through the chip, magnetic strip and security code.