Terms and conditions Digital card terms, complaints, privacy and other legal terms

As a digital-only product, you’ll get a digital card with your NAB Now Pay Later account. This allows you to pay in store through a digital wallet of your choice, or online with your card details. You can access your NAB Now Pay Later account through the NAB app. You can also view your NAB Now Pay Later account in NAB Internet Banking (but you can’t make any purchases through NAB Internet Banking).

These digital card electronic banking terms and conditions apply to the digital card issued with your NAB Now Pay Later account, as well as how you use the digital card for in store purchases at a contactless merchant terminal, or through electronic equipment, including online purchases. As these are EFT transactions, the ePayments Code applies (which NAB warrants to comply with).

12.1 Your digital card

When your NAB Now Pay Later account is set up, you’ll see your account and digital card in the NAB app, along with your digital card number, expiry and CVV. You can set a PIN for your digital card using the NAB app, which you might need for some merchant terminals if your purchases are above a certain amount (this is determined by the merchant terminal).

Keep in mind that NAB accepts no responsibility for restrictions on transaction amounts that need a PIN, or transaction fees imposed by merchants’ terminals. You may want to use your digital card up to the available spend, which you can view in your NAB Now Pay Later account when making a purchase. Your digital card automatically renews when it expires. You’ll still have the same card number, so that you can keep using it with your NAB Now Pay Later account and digital wallet.

Some online merchants may participate in a Visa updater service which will automatically renew the digital card expiry with a merchant, where the digital card details are with the merchant. Contact us via the chat function in the NAB app or NAB Internet Banking if you don’t want the Visa updater service to apply to your digital card.

12.2 Making purchases

Online purchases

For online purchases, your CVV number changes within an 8 to 24-hour period. Remember to check your CVV number when making online purchases. When you select an online transaction with your NAB Now Pay Later account within the NAB app, you’ll be prompted to include your card details and CVV number in the online merchant site to complete the purchase. Keep in mind that NAB accepts no responsibility for restrictions on purchase transactions online, or transaction fees imposed by online merchants.

In store purchases

You can make in store purchases on contactless merchant terminals using an electronic payment device (e.g., a smartphone, wearable, tablet or iPad) that’s enabled with Near Field Communication technology. You’ll need to enrol your digital card with a digital wallet of your choice and adhere to the terms of your provider. For some digital wallets, you may need to set a PIN, passcode or other authentication to get access to your wallet.

Keeping track of purchases

Make sure you keep electronic receipts for each purchase. This will help you identify the transaction details in your repayment plan and provide evidence of the EFT transaction charged to your NAB Now Pay Later account.

Before you make a contactless purchase, check that the correct amount is displayed on the reader or on the merchant terminal. You’ll be issued a separate repayment plan for each purchase made with your digital card and charged to your NAB Now Pay Later account.

You can find details of your purchase within the repayment plan, including the amount and date of the transaction, reflecting the date it is settled with the merchant’s financial institution and charged to your NAB Now Pay Later account (which may be later than the date on which you made the purchase).

You should regularly review your repayment plan details by checking your NAB Now Pay Later account in the NAB app. This means if you notice any discrepancies, errors or unauthorised transactions, you must let us know as soon as possible. If you want to dispute an EFT transaction, you must also report this to us. If your electronic payment device is lost or stolen or you notice unusual transactions, please see your contact options.

12.3 Safeguarding your digital card by protecting your electronic payment device

To protect your digital card it’s your responsibility to safeguard your electronic payment device from misuse, unauthorised access or from being lost or stolen. Such protection may reduce the possibility of any losses for unauthorised transactions on your NAB Now Pay Later account. 

To do this you must:

• not share with anyone your electronic payment device or its passcode;
• not share with anyone any passcode required to access the NAB app on your electronic payment device or any digital card PIN or details of the digital card;
• ensure that any passcode used to lock your electronic payment device is not the same as:
  • the passcode required to access the NAB app;
  • any PIN for your digital card you set up using the NAB app;
• not allow another person to initiate an in store or online purchase using your digital card;
• not enrol your digital card to a digital wallet which another person may access;
• ensure you add your digital card to the digital wallet of the electronic payment devices only you have access to take reasonable care when using an EFTPOS terminal to ensure your digital card details and any PIN you use are not disclosed or visible to any other person;
• not make a record of the passcode required to access your electronic payment device or the NAB app or any digital card PIN on your electronic payment device which may be accessed or recognised by another person;
• keep your electronic payment device in a safe place, and provide reasonable protection for your electronic payment device from theft or misuse; or
• notify NAB if your electronic payment device is lost or stolen, or if the secrecy or security of your passcode used to access the electronic payment device or the NAB app or the PIN required to use the digital card is compromised See how to notify us.

These guidelines are for your assistance but your liability in the case of an actual loss will be determined in accordance with the ePayments Code.

Failure to meet these guidelines may in some circumstances constitute an act of extreme carelessness under this Section 12 which may mean you will incur liability for unauthorised transactions facilitated by such carelessness.

Your responsibilities and liabilities for the digital card

You are responsible for all EFT transactions authorised by use of the digital card with your NAB Now Pay Later account. Your liability may, however, be limited as provided below.

12.4 If you select a PIN for the digital card

Where NAB allows you to select a PIN or change your PIN for the digital card, you must not select a weak PIN, such as:

(a) a numeric code which represents your birth date;

(b) an alphabetical code which is a recognisable part of your name; or

(c) a code which is likely to be guessed by a person seeking to use the digital card without your permission.

If you select any of these, you will be liable for losses caused by unauthorised transactions performed using the weak PIN.

12.5 Liability for losses

You may not be liable in some circumstances

You will not be liable for losses:

(a) that are caused by the fraudulent or negligent conduct of NAB’s employees or agents or companies involved in networking arrangements or of merchants or of their agents or employees;

(b) arising because the digital card is faulty, blocked or cancelled independently of your actions;

(c) that are caused by the same EFT transaction being incorrectly charged more than once to your NAB Now Pay Later account;

(d) resulting from unauthorised transactions occurring after notification to NAB that your electronic payment device has been misused, lost or stolen or security of your electronic payment device, passcode or digital card PIN has been compromised; or

(e) resulting from unauthorised transactions where it is clear that you have not contributed to such losses.

Your liability for unauthorised transactions

You are liable for losses resulting from unauthorised transactions as provided below:

(a) where NAB can prove on the balance of probability that you contributed to the losses through your fraud or your contravention of the safeguarding requirements in this Section 12, you are liable for the actual losses which occur before NAB is notified that your electronic payment device has been misused, lost or stolen or that the security of your electronic payment device, passcode or digital card PIN has been compromised; and

(b) where NAB can prove on the balance of probability that you contributed to losses resulting from unauthorised transactions because you unreasonably delayed notifying NAB after becoming aware of the misuse, loss or theft of your electronic payment device, or that the security of your electronic payment device. passcode or digital card PIN has been compromised.

You will then be liable for the actual losses which occur between the time you became aware (or should reasonably have become aware in the case of a lost or stolen electronic payment device or that security of your electronic payment device, passcode or digital card PIN had been compromised) and when NAB was actually notified.

However, in relation to (a) and (b) above, you will not be liable for any of the following amounts:

(i) that portion of the losses incurred for any unauthorised transaction which exceeded the available spend for the transaction(s);

(ii) that portion of the total losses incurred on your NAB Now Pay Later account which exceeds the limit of your NAB Now Pay Later account.

(c) where a digital card PIN was required to perform the unauthorised transactions and neither paragraph (a) nor (b) applies, you are liable for the least of:

(i) $150;

(ii) the available balance of the NAB Now Pay Later account; or

(iii) the actual loss at the time NAB is notified (where relevant) that the electronic payment device has been misused, lost or stolen or that the security of your electronic payment device, passcode or digital card PIN has been compromised excluding that portion of the losses incurred for any unauthorised transaction which exceeds the available spend for the transaction(s).

12.6 When NAB’s electronic equipment fails

NAB will be liable to you for losses caused by the failure of NAB’s electronic equipment or system to complete an EFT transaction that’s accepted by NAB’s system or electronic equipment, in line with your instructions.

In this case, NAB’s responsibilities will be limited to correcting errors in your account and refunding you any imposed charges or fees. NAB will also not be liable for any losses caused by the failure of NAB’s electronic equipment where NAB’s system or electronic equipment hadn’t accepted the EFT transaction.