How to troubleshoot NAB Direct Link connection issues

If you’re unable to connect to submit your payment files and receive your reports, check the following:

• Look for recent outage communications from NAB, there may be an outage in progress.
• Check your cache and clear the proxy server cache, this may resolve the connection issue.
• Check your audit logs for errors or messages as they may point out the issue you’re experiencing.
• The connection might be affected by internal system changes such as an update to financial software package, SSH key, IP (exit point) or software patches. Talk to your technical support team as they may be able to resolve the issue quickly.

Run a Telnet query to see if the connection issue is at your end or NAB’s end. When you create the query use the following Telnet query structure: telnet<host name> <port number>

Telnet query responses