Steps to take to ensure you do not lose connection to NAB Direct Link
Your NAB Direct Link facility has specific security details registered, such as IP address, SSH and PGP keys, which are used to ensure you can connect securely with NAB. When this information changes, it may interrupt your connection.
Before updating your internal systems or financial software packages, always consult Direct Link Support or your NAB business banking representative to discuss potential impacts and testing requirements to ensure that your connection and critical cut-over dates are maintained.
Depending on the impacts of the change you’re making, we strongly recommend you test your connection and file transfer within our test environment before submitting live files to NAB Direct Link.
Related guides
System requirements for NAB Direct Link
See what system requirements you need to get started with NAB Direct Link.
How to troubleshoot NAB Direct Link connection issues
Use this troubleshooting guide when you can’t connect to NAB Direct Link.
Contact us for NAB Direct Link enquiries
Speak to someone for help with NAB Direct Link.
Call us
Monday to Friday, 7:30am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 2:00pm (AEST/AEDT)
Within Australia: 1300 888 413
Overseas: +61 3 8641 9930
Important information
Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.