How to access NAB Goodies in the app

  • 1

    Step 1

    Log in to the NAB App, tap the Goodies tile.

  • 2

    Step 2

    Redeem your offers by making qualifying transactions using an eligible NAB personal Visa debit, credit or NAB Now Pay Later digital card (personal NAB Visa card).

  • Complete

    That’s it. You’ll usually receive your cashbacks within 14 business days unless we tell you otherwise.

How to receive offers in the Goodies section of the NAB app

To receive offers (including offers from NAB Goodies 'My Offers' ), you must:


Message a banker in the NAB app if you still aren't receiving offers.

Opting in or out of receiving offers in the Goodies section of the NAB app

You can now opt in or out of access to offers in the Goodies section of the NAB app at any time.

To change your preferences:

  1. Login to the NAB app
  2. Scroll to the Goodies tile
  3. Tap Manage personalised offers
  4. Tap the toggle on or off to update your preferences.

For full details, view NAB Goodies ‘My Offers’ Terms and Conditions.

The NAB Goodies My Offer terms and conditions have been updated to reflect these preference functionality changes.

Receiving your cashback

Cashback will be credited to the eligible personal NAB Visa card (or applicable linked account) that was used to make the qualifying transaction.

Cashback is typically credited within 14 business days unless stated otherwise.

Cashback will appear as a separate line item on your statement as “NAB CREDIT” or “NAB CASHBACK” or a similar description.

Cashback is limited to one per customer per offer unless specified otherwise.

  • You won’t receive cashback (even if you have made a qualifying transaction) if you stop meeting the eligibility criteria for NAB Goodies ‘My Offers’ before your account is credited. For example: 

    • you haven’t made a purchase in the last 30 days
    • your personal NAB Visa card is cancelled or replaced
    • your linked account is closed
    • you opt out of receiving offers in the Goodies section of the app
    • you open a new card and it hasn't been enrolled into NAB Goodies ‘My Offers’ yet
    •  you receive a new card that needs to be re-enrolled into NAB Goodies ‘My Offers’ (previously un-enrolled due to not meeting eligibility criteria)

    For more information, view the NAB Goodies ‘My Offers’ terms and conditions.

  • Offers are not available to additional credit cardholders, however both primary and additional credit cardholders can make qualifying transactions to redeem a primary cardholder’s offers. Cashback will be credited to the primary cardholder’s account.

    If you’re an additional credit cardholder who also has a primary account and credit card with NAB, you’ll receive your own offers if you meet the eligibility criteria.

    For example:

    Alex has a primary credit card and meets the eligibility criteria to receive offers. His partner, Sam, is an additional credit cardholder on Alex’s account. Sam can use their additional credit card to make qualifying transactions however only Alex will receive the cashback.

    Sam has a separate credit card where they are the primary cardholder. Sam meets the eligibility criteria for receiving their own offers. Offers available to Alex’s credit card account cannot be redeemed using Sam’s primary credit card.

  • NAB Visa debit cardholders with a joint transaction account can redeem cashback offers and make qualifying transactions. Cashback will be credited to the linked personal transaction account and are limited to one per customer per offer, unless specified otherwise.

Not a NAB customer?

Everyday banking is more rewarding with NAB Goodies – explore our personal banking products today to decide what’s right for you.

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Terms and Conditions

Consider the NAB Internet Banking terms and conditions which apply when using NAB Internet Banking and the NAB app, before making any decisions regarding these services. The NAB app is compatible with Android™ and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Services issued by NAB.

BPAY® is a registered Trademark of BPAY Pty Ltd ABN 69 079 137 518.