Follow these simple steps

Use our simple NAB Hive help guide to update your business and store details in NAB Hive.

  • 1

    Step 1

    Go to NAB Hive and select Login to NAB Hive.

  • 2

    Step 2

    Select Log in with NAB Connect or Log in with Internet Banking.

  • 3

    Step 3

    Enter your user ID and password. To reset your password, select Forgot your password?

  • 4

    Step 4

    Select Service Requests, then select ‘Update business details’.

  • 5

    Step 5

    Enter new details or select Enter this address manually. Choose Next.  

  • 6

    Step 6

    You’ll see your updated business details. Select Submit request.

  • 7

    Step 7

    You’ve submitted your request to update your business details.

  • 8

    Step 8

    To find this request later, select Service Requests then 'Request History'.

  • 9

    Step 9

    To see store details, select Service Requests then choose ‘Update store details’.

  • 10

    Step 10

    Enter new information or select Enter this address manually. Choose Next.

  • 11

    Step 11

    You’ll see your updated store details. Select Submit request.

  • 12

    Step 12

    You’ve submitted your request to update your store details.

  • Complete

    To find this request later, select Service Requests then choose 'Request History'.

More NAB Hive guides

Use our simple guides to help you navigate NAB Hive.

Help and support for merchants

Explore EFTPOS machine troubleshooting guides and find information about merchant services including chargebacks and surcharging.

Visit our merchant support centre

Contact us

Call us

Call the NAB Hive support team Monday to Friday, 8:00am to 6:00pm (AEST/AEDT).

1300 755 287

Disclaimers

NAB Hive is currently only available to selected merchants. We’ll give additional merchants access to NAB Hive gradually. If you’re a NAB merchant, we’ll notify you when your business is ready to use NAB Hive.