Follow these simple steps

Use these steps to learn how to find your billing information in NAB Hive.

  • 1

    Step 1

    Go to NAB Hive and select Login to NAB Hive.

  • 2

    Step 2

    Select Log in with NAB Connect or Log in with Internet Banking.

  • 3

    Step 3

    Enter your user ID and password. To reset your password, select Forgot your password?

  • 4

    Step 4

    To see your service plan, select Billing then ‘Service plan' from the drop-down menu.

  • 5

    Step 5

    You’ll see your settlement model.

  • 6

    Step 6

    To see bank account details, select Billing then ‘Bank Accounts’.

  • 7

    Step 7

    Your invoice and settlement accounts will show .

  • 8

    Step 8

    To view statements, select Billing then ‘Statements’ from the drop-down menu.

  • Complete

    You’ll see your statements. Select Download to download a statement.

More NAB Hive guides

Use our simple guides to help you navigate NAB Hive.

Help and support for merchants

Explore EFTPOS machine troubleshooting guides and find information about merchant services including chargebacks and surcharging.

Visit our merchant support centre

Contact us

Call us

Call the NAB Hive support team Monday to Friday, 8:00am to 6:00pm (AEST/AEDT).

1300 755 287

Disclaimers

NAB Hive is currently only available to selected merchants. We’ll give additional merchants access to NAB Hive gradually. If you’re a NAB merchant, we’ll notify you when your business is ready to use NAB Hive.