NAB Hive help and support

Desktop requirements

• Windows users will need Windows® 10, 8, 7, Vista, XP (SP3 or later)
• Mac users will need Mac OS X v10.6.

NAB Hive doesn’t support Linux operating systems.

You can use NAB Hive on the following browsers:

• Google Chrome V 90.X.X and above
• Firefox™ V 80.0.0 and above
• Microsoft Edge V 94.X.X and above
• Safari V 14.X.X and above.

Mobile requirements

• iOS device users will need iOS 15.0 or newer.
• Android device users will need Android 11 or newer.

We’ll send you an email to confirm when you have access to NAB Hive. If you see your name and the last four digits of your NAB Connect User ID or NAB ID in the email, you can access NAB Hive. You can log into NAB Hive with the same details you use to log into NAB Connect or NAB Internet Banking.

If you’re not the person named in the email, or you haven’t received an email from us about NAB Hive, then you haven't been given access yet. NAB Hive is currently only available to selected merchants. If you’re a NAB merchant, we’ll notify you when your business is ready to use NAB Hive.

If you’ve received a letter letting you know about NAB Hive, the users listed in the letter have NAB Hive access and can log in using their NAB Connect or  NAB Internet Banking details.

If you’re using the NAB Connect ID or the NAB ID in the email we sent you and you’re still having trouble logging in, you may need to reset your NAB Connect password, token or NAB Internet Banking password. To do this, click Forgot your password? on the NAB Hive login page, opens in new window.

If you need help with your NAB Connect user ID, call the NAB Connect Client Centre on 1300 888 413 Monday to Friday, 7:30am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 2:00pm (AEST/AEDT). If you’re having trouble finding your Internet Banking NAB ID, you can call us on 13 10 12 Monday to Friday, 8.00am to 8.00pm and Saturday to Sunday 9.00am to 6.00pm (AEST/AEDT).

At the moment, NAB Hive only shows a few weeks’ worth of transactions and settlements.

The first day of transactions you see won’t be complete, so the settlement amount for that day won’t match. All subsequent days will show a complete list of transactions matching the settlement amount.

Soon you’ll be able to see all your transactions and settlements for the last 6 months, and in the future, you’ll be able to see even more of your historical transactions.

We use a Payment Account Reference (PAR) to identify a returning cardholder.

A PAR is a unique identifier providing an aggregated view of a cardholder’s account activity across different payment formats like cards, smartphones, card-on-file e-commerce and other platforms.

If you're an existing NAB Connect Administrator with NAB Hive access, you can give other people in your business NAB Hive access. To do this, you first need to determine whether the new user already has NAB Connect access. To find your list of users in NAB Connect follow the instructions at user permissions reports (PDF, 111KB), opens in new window.

New user already has NAB Connect access

You can give NAB Hive access to an existing NAB Connect user by having the NAB Hive services linked. Find out how to link your accounts, cards or merchants facilities to services and give your users access.

The relevant NAB Hive services are:

• NAB Hive: this allows access to NAB Hive to view insights, transactions and settlements
• NAB Hive Service Requests: this allows access to the NAB Hive Service Requests within NAB Hive. These Service Request forms will be available in NAB Hive in the future. They'll allow your users to update business details, request new terminals, order receipt rolls and more.

Once you have given the new user access to NAB Hive services, share this link with them and ask them to login using their NAB Connect login details.

New user does not yet have NAB Connect access

To give NAB Hive access to someone who isn't a NAB Connect user, follow the instructions at create or modify user details (PDF, 478KB), opens in new window and give them access to NAB Hive services as part of this process. Find out how to link your accounts, cards or merchants facilities to services and give your users access.

Once you have given the new user access to NAB Hive services, share this link with them and ask them to login using their NAB Connect login details.

If you're the director or owner of your business and an existing NAB Internet Banking user with NAB Hive access, you can add users to NAB Hive by creating new NAB Internet Banking users for your business. Please call the NAB Hive support team Monday to Friday, 8:00am to 6:00pm (AEST/AEDT) on 1300 755 287 to find out more.

If you’ve received a letter letting you know about NAB Hive, the users listed in the letter have NAB Hive access and can log in using their NAB Connect or NAB Internet Banking details.

Removing access using NAB Connect

If you’re a NAB Connect Administrator (Security Officer and Security Officer+) you can remove a user’s access to NAB Hive by modifying their user details. Find out how to create or modify user details (PDF, 478KB).

Removing access for a NAB Internet Banking user

If you’re the director or owner of your business, please call the NAB Hive support team Monday to Friday, 8:00am to 6:00pm (AEST/AEDT) on 1300 755 287.

If we’ve contacted you about switching off your paper statements, paper statements will no longer be sent, unless you tell us to keep sending them. You can access your statements online via NAB Hive.

If you want to keep receiving your paper statements, please call us on 1300 755 287.