Changes effective 1 November 2023
Please read this summary of changes to understand how it will affect your complimentary card insurance policy for International travel insurance, Domestic travel insurance, Rental vehicle excess insurance in Australia, Extended warranty insurance, and Purchase protection insurance.
Key features
If your NAB card offers complimentary purchase protection insurance, here are a few reasons to use that feature.
Eligible NAB cards
The following NAB cards include complimentary purchase protection insurance.
Eligible purchases
Cardholders are eligible for covered items purchased anywhere in the world or purchased as a gift and given to any permanent Australian resident, provided the entire purchase price of the covered item is charged to the accountholder’s card account.
Policy coverage
Designed to insure your covered item if it is stolen, accidentally damaged or permanently lost. Your item may be covered for 90 days from the date your take possession of the covered item.
For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet effective 1 November 2023 (PDF, 489KB), opens in new window.
What may be covered
Below is a limited summary only. For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet effective 1 November 2023 (PDF, 489KB), opens in new window.
The maximum sum insured is:
What isn’t covered
Below is a limited summary only. For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet effective 1 November 2023 (PDF, 489KB), opens in new window.
Examples of what’s not covered include:
- the loss, theft or damage to, or of, items left behind in any hotel or motel room after you have checked out
- loss or damage arising from any process of cleaning, repair or alteration.
Other complimentary insurances
If you have an eligible NAB card, and make an eligible purchase, these complimentary insurances are also available.
Complimentary international travel insurance
If your card is eligible for complimentary international travel insurance, this is what you need to know.
Complimentary domestic travel insurance
Learn what you need to know about your domestic travel insurance.
Complimentary rental vehicle excess insurance in Australia
How to make a claim, check eligibility and understand your policy.
Complimentary extended warranty insurance
Learn about policy coverage, eligibility and the simple claims process for your extended warranty insurance.
Complimentary mobile phone insurance
Enjoy complimentary mobile phone insurance if you have a NAB Rewards Signature Card.
How to make a claim
The most convenient way to claim is to use the claims form and email the Allianz Global Assistance (AGA) claims team, or call AGA on the numbers below.
Download the relevant form and email our insurance provider Allianz Global Assistance.
Call
Call Allianz Global Assistance (AGA) Monday to Friday, 8:00am to 7:00pm (AEST/ADST).
Australia: 1800 187 025
Emergency assistance is available 24 hours a day, seven days a week. Calls from mobiles, public telephones or hotel rooms may attract additional charges.
Australia: 1800 010 075
Overseas: +61 7 3305 8800
Terms and Conditions
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AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), has issued an insurance group policy to National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian credit licence 230686 (NAB) which allows eligible persons to claim under it as third-party beneficiaries.
Access to the benefit of cover under the NAB card insurances is available to eligible NAB cardholders and other eligible third-party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice. The insurance is underwritten by Allianz. NAB is not the product issuer or insurer and neither it nor any of its related bodies corporate guarantee any of the benefits under this cover.
If an eligible person wishes to claim any of these benefits, they will be bound by the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits of the group policy set out in the NAB Card Insurance Policy Information Booklet dated 1 November 2023 (PDF, 489KB), opens in new window, which may be amended from time to time. For insurable events that occurred prior to 1 November 2023, please refer to the NAB Card Insurance Policy Information Booklet dated 30 June 2022 (PDF, 604KB), opens in new window or NAB Purchase Protection Insurance Policy Information Booklet dated 30 June 2022 (PDF, 374KB), opens in new window as applicable. Check the definition of ‘card’ to confirm which policy information booklet applies to your card type.
For more information about the changes visit Information about changes to complimentary insurances.