Help with your banking

Save time and avoid the call queues. Use our directories to find guides and online support to help you complete common tasks.

Customer support services

We’re here to help you deal with financial challenges and to make banking safer and more inclusive. Learn more about our support services.

Tools and calculators

Use our quick links to our helpful tools and calculators.

Interest rates and fees

Check current interest rates and fees for your personal and business products.

How we’re protecting you

Learn how we’re keeping your important information secure.

Ways to bank with us

Explore ways to bank with us. Use online banking, Smart ATMs or bank in person at branches or business banking centres, Australia Post and NAB Expert Centres.

Guides to help manage life and money

Our guides offer financial and practical advice to help you navigate a range of situations.

Important bank announcements

Stay up to date with important announcements about our products, banking services, remediation projects and service availability.

How to contact us

NAB banking contacts

Explore our contact information and get support with a wide range of products, services and topics. 

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Feedback

Suggestions, compliments and complaints

Interpreters available

Do you have limited English or prefer to speak in a language other than English? When you call us, just say “I need an interpreter” and we’ll arrange for someone to help with your enquiry.

If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking.

National Relay Service

If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service, opens in new window can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.

Important information

PayID® is a registered trademark of NPP Australia Limited.