Why inclusion matters

Many companies, practices or businesses aim to create an environment that is welcoming and inclusive for lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA+) employees, customers, clients, and patients. Yet, even with the best intentions, it can be challenging to know exactly what to say, how to say it, or how to implement meaningful change.

Here at NAB, we know that when it comes to inclusion, everyday interactions matter as much as formal processes or policies, that’s why we want to provide a little helping hand.

Watch our short video of NAB colleagues sharing why LGBTQIA+ inclusion at work matters to them as colleagues and as customers. 

Recommended resources

To get some tips on how to build a more inclusive environment for LGBTQIA+ employees, customers, clients, and patients, we have put together a set of customisable resource templates you can view, download, and adapt to use within your very own business model.

While we’re proud of what we do to support our customers and colleagues – we recognise that every business is unique. Each resource is intended as general guidance only to help you on your journey to creating a more inclusive workplace - it is up to you to adapt these resources to fit your needs.

If you would like some specialised support, you can connect with the experts we have listed at the bottom of the page.

Leaders and Human Resource professionals

Glossary of terminology  , opens in new window

A quick reference guide of key terminology related to the LGBTQIA+ community

Inclusive behaviours , opens in new window

Guidance on how to be inclusive of LGBTQIA+ people in everyday interactions and situations

LGBTQIA+ ally guide , opens in new window

Tips on why allies matter and how to be one

LGBTQIA+ inclusive language guide , opens in new window

How to use language that is inclusive if all people, especially those in the LGBTQIA+ community

LGBTQIA+ days of significance  , opens in new window

Use this guide to access a comprehensive calendar of events relating to LGBTQIA+ communities

Guide for establishing an ERG   , opens in new window

Learn how to set up and build an LGBTQIA+ Employee Resource Group

Business case for inclusion   , opens in new window

Why inclusion is good for business

Inclusive recruitment guide , opens in new window

How to build a recruitment process that is inclusive for LGBTQIA+ candidates, and why that matters

Volunteers and employees

Glossary of terminology  , opens in new window

A quick reference guide of key terminology related to the LGBTQIA+ community

Inclusive behaviours , opens in new window

Guidance on how to be inclusive of LGBTQIA+ people in everyday interactions and situations

LGBTQIA+ ally guide , opens in new window

Tips on why allies matter and how to be one

LGBTQIA+ inclusive language guide , opens in new window

How to use language that is inclusive if all people, especially those in the LGBTQIA+ community

LGBTQIA+ days of significance  , opens in new window

Use this guide to access a comprehensive calendar of events relating to LGBTQIA+ communities

Inclusive recruitment guide , opens in new window

How to build a recruitment process that is inclusive for LGBTQIA+ candidates, and why that matters

Learn more about LGBTQIA+ inclusion

If you’re looking for expert guidance and support beyond what you have found here, we recommend connecting with Pride in Diversity,, opens in new window Pride in Sport, opens in new window, Pride in Health, opens in new window, and the Victorian Pride Centre., opens in new window

Important information