Manage your debit cards

Get in touch with us as soon as you realise your card is lost or stolen.

We strongly recommend you place a temporary block on your card using the NAB app or internet banking while we investigate it for you.

Call us 24 hours, 7 days a week - toll free (calls from mobile phones are charged at applicable mobile phone rates):

Within Australia: 1800 033 103

Overseas: +61 3 8641 9121

Learn how to prevent credit and debit card fraud

Replace a lost, stolen or damaged card

The quickest way to replace a card is to use the NAB app or internet banking.

You can also:

• visit a NAB branch
• call us on 13 22 65 from Monday to Friday, 8:00am to 7:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT).
  

Your replacement card should be delivered within five to seven days.

Destroy damaged cards by cutting them in half. Preferably cut them diagonally through the magnetic strip and chip (if your card has one).

Change your card's PIN

Forgotten your PIN? No need to line up in a queue in branch or over the phone, you can now quickly change your card's PIN online using the NAB app or internet banking.

You can also:

• visit a NAB branch
• call us on 13 22 65 from Monday to Friday, 8:00am to 7:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT).

Online guides for your card

Manage your cards using online banking. It's the simple and secure way to manage your cards. Learn how to complete common tasks like changing a PIN, turning on travel notifications or adding your card to a digital wallet.

View more online banking guides for cards

Frequently asked questions about debit cards

Here are some common debit card topics that you might be interested in.

Daily limits on NAB Visa Debit cards

There’s a daily cash withdrawal limit on your NAB Visa Debit card of $2,000 per day. This applies to all NAB Visa Debit cards and NAB Platinum Visa Debit cards.

This limit applies to ATM cash withdrawals and to any extra cash you request as part of an EFTPOS transaction.

When you're using an EFTPOS terminal, remember to press 'Credit' to take advantage of Visa's added security benefits.

What happens when a debit card expires

Your card expires on the last day of the month shown on the front of the card. We’ll post you a new card before your old card expires.

Once you've received your new card, destroy your old one. You can do this by cutting it in half diagonally through both the magnetic strip and chip (if your card has one).

If you should've received a new card but it hasn't arrived yet, see us in any branch or call us on 13 22 65, Monday to Friday, 8:00am to 7:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT).

We won’t automatically reissue a new card at expiry if you haven’t used the card for the previous two years. If you have an overseas address, a card will continue to be automatically reissued.

If your unused card expires and you’d like a new one, you can order one via the NAB app or NAB Internet Banking using the replace lost, stolen or damaged card process.

How to update direct debits and regular payments on a debit card

Direct debits and recurring payments are convenient ways to pay for everything from gym memberships to insurance premiums. Here are some guides to help you update regular payments that you set up on your debit cards or accounts linked to them.

How to use a debit card overseas

You can use your NAB Visa Debit card overseas, wherever Visa is accepted. NAB Visa Debit cards work at most overseas ATMs – just look for the PLUS sign.

When using your NAB Visa Debit card overseas, fees may apply. Here's a helpful guide about international fees charged on debit and credit cards. You should also check if other fees apply to your account.

Learn more about how to manage your money when you travel overseas.

How to get an additional NAB Visa Debit card

You can attach a second NAB Visa Debit card to your account at no extra charge. This lets a second person access the account with their own card.

You can request additional NAB Visa Debit cards in person at any NAB branch.

As the primary accountholder, you're responsible for every transaction on the account, regardless of the card used.

How to add gambling restrictions to your card

Our gambling restriction option provides you with greater control over spending on your personal NAB Visa credit and NAB Visa Debit cards.

This restriction blocks most gambling transactions, including:

• sports betting
• casino games
• lottery tickets
• online gambling

Learn more about gambling restrictions